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The goods will be sent into the production system once you confirm the specifications of the products and have made a successful payment. Once you are okay with the products we have produced, we will immediately contact the global courier service of choice.
Since we have a strong management policy and we make sure all of the product lines are well-stocked, you can rest assured that our delivery time/availability is unmatched amongst online hair extensions retailers.
For order processing time:
For products that are in stock, it takes only 1-2 days for the products to be prepared for shipping after you have placed the order.
For custom and made-to-order products, you should contact our sales agent to get the right production time estimation.
For Delivery time:
The time it takes for your order to reach your door depends on where you are in the world. An order will take 3-5 days to reach your shipping address. Talk to our sales agent to get an accurate estimated delivery time. Meanwhile, here is a table for quick reference.
| Warehouse | Destination | Shipping Agent | Shipping time (Estimated) |
| Vietnam | US, Canada | UPS, FedEx | 3-4 days |
| Mexico | UPS, FedEx, DHL | 5-6 days | |
| Brazil | Contact us for more info | ||
| UK, Europe | UPS, FedEx | 4-5 days | |
| Africa | UPS, DHL | 6-7 days | |
Payment method
You can easily pay us through all the popular forms of payment methods. We have a variety of options for you to choose from. You can use PayPal, Money Gram, Western Union, Bank Transfer, Visa, or Mastercard cards to pay us. We always take all the necessary steps to make sure that the payment and personal information are safe and secure.
Shipping Agents
Sky Hair works with a variety of shipping agents. The most popular courier service like DHL, FedEx, Cedex, UPS, EMS is available based on your region. You will receive a confirmation from our sales agent once your order is ready to be shipped.
The shipping price will also be informed to you based on your choice of shipping agents and delivery time.
Misc Info you may need to know:
Billing address:
The billing address and your contact information need to be the same as the one shown on your bank statement. If you give us the wrong information, this could result in a two-business-day delay for further processing delay.
Transactions may be unsuccessful if the information you entered does not align with the data that the credit card provider has on their database.
We also require the billing address of your PayPal account to match with the shipping address that you provide. The goods will only be sent if your PayPal account matches this requirement.
Working Schedule:
Our office operates from Monday to Saturday. We remain off on Sunday and other Vietnamese Holidays.
This will mean that your order can only be sent off during business hours these days. You can expect hair shipping to happen during these hours.
Shipping Address:
We do not accept P.O. boxes as shipping addresses. This is why we always recommend our customers put down the correct house number, streets, zip code, city, county, state, country so we can fulfill their express shipping request.
We will not be responsible for packages that become lost or sent to the wrong address due to buyers providing incorrect addresses. Please double-check your address so that the package will not become lost in the process.
What items are eligible for our return policy?
Who will pay for additional shipping costs?
How will the refund process work?
A. Kindly contact us through our hotline at +84…………… or email us at skyhairvn@gmail.com, or visit us at skyhairvn.com and select any support online staff with your convenient languages for discussion about your order. We are always availabe and try our best to support you.
Q. Is there a minimum order quantity?
A. You can buy 2 bundles,a hundred bundles or more. The more you buy,the more discounts you get
Q. How many pieces hair do I need?
A. For hair weaves, 3pcs for 10-22inch, 4pcs for 24-30inch.
Q. How long does it last?
A. Normally it could last for over 2-3 years with good care.
A. Once you have confirmed the price, you can pay for your order by Western Union, Money Gram, transfer (T/T),or Paypal, a +5% extra charge will be applied to your order price if you choose Paypal. Once the payment is completed, we will inform you as soon as possible.
Q. How to pay for my order?
A. Once you have confirmed the price, you can pay for your order by Western Union, Money Gram, transfer (T/T),or Paypal, a +5% extra charge will be applied to your order price if you choose Paypal. Once the payment is completed, we will inform you as soon as possible.
Q. Where is the product shipped from? What is the cost of shipping?
A. All our products are shipped from Vietnam .We ship orders using FedEx. We do offer expedited shipping at the cost of customers’ expense and estimated delivery costs/time vary depending on which kind of service is chosen, weight of package, and delivery destination.
Q. How can I know that you ship the products?
A. We ship the product via express services like FedEx with a trackable shipping option, as that can greatly expedite the process. After sending the products, we will provide you a tracking number and you can visit website of express services to track the delivery of the products.
Enter the provided tracking number to these available links for tracking:
FedEx: https://www.fedex.com/en-us/home.html
Q. What if “delivered but not delivered” happen?
A. All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers at numbers above in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.
Q. I noticed that some of the bundles have a slight lighter hair color than other bundles I have ordered previously. I also discovered a few grey hairs present, is this normal?
A. Absolutely. This is perfectly normal. Please understand that 100% pure Virgin hair is untreated hair. It comes from various donors. Some donors are older than others and vice versa. Each donor will have a different hair curl pattern and hair color ranging anywhere from an off black to a natural brown color, and yes, even a few gray strands here or there. At no time will virgin hair bundles ever look the same because all hair is not donated by the same person. What is always consistent is the raw and natural quality of the hair. The gorgeous texture and gentle blend that it has with your own natural hair.
Q. How to tell human hair from synthetic hair?
A. Human hair has natural protein . It is easy to tell by burning and smell: human hair will turn to be ash, which will go away after pinching. Human hair will smell foul. When burning the human hair will, it shows white smoke. While synthetic hair will be a sticky ball after burning and will show black smoke. Moreover, human hair may have very little gray hair and split ends. It is normal but not a quality problem.
Q. Can I dye/color the hair?
A. Yes. The hair can be colored. As a general rule it is easier to darken the hair than to lighten the hair. We recommend to dye darker, since it is difficult for the original colour to fade. Cambodian virgin hair extension in competitive price. Improper dying will ruin the hair. We highly recommend having your hairdresser dye the Cambodian virgin hair . Colouring by yourself will take a risk of not coming out the shade you want. If you can’t get to a salon, please always use a good quality products and test a small sample first.
Q. How to care your hair?
A. Wash the hair in one week.
B. Water to wet hair,use a mild Shampoo, Rinse and leave to dry.
C. Comb with a wire brush after dry.
D. You can perming dyeing, but please remember do not do this too frequent,and remember to use the nutrition water.
E. The combs you`d better choose the round with wide-toothed comb.
F. Don’t make the hair under the blazing sun for quite a long time.
G.Don’t blows the root of hairs too near with the hair drier.
H. Don’t grasping the root of hair overexert when washing.
Q. What type of hair care products should I use?
A. Treat this hair just as if it was your own hair.
1. Use good quality shampoo and conditioning products.
2. Conditioning your hair is very important to keep it soft and manageable, so use leave in conditioners.
3. You could use gel or hair spray to keep the curls in place, but make sure to wash your hair and not leave in these products in for a long time.
4. Olive oil will be a good choice to keep the hair healthy.
Q. If I order today , how long it takes for the shipment?
A. The hair will be shipped out within 12-24 hours in working day if we have stock for that, it takes 2-4 working days to USA and Europe countries, 4-7 working days to Africa countries.
Q. How about the return policy?
1. Return/Refund is accepted within 7 days after received the goods; please contact us first and return the goods according to the return address.
2. To avoid delivery lost, return should be arranged by register airmail, and the shipping fees of return should be paid by the buyer. We will responisable for the shipping cost if it’s quality problem.
3. Please make the items remain the original state. We only accept not damaged items.
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